Refund Policy

At Maay, we want all our customers to be satisfied with their purchases. If you are not completely happy with your product, we have a clear and straightforward refund policy to assist you.
 

1. Returns and Refunds

You may return products if they meet the following conditions:

  • The product must be returned within 14 days of receipt.
  • The product must be unused, in its original packaging, and in the same condition as received.
Upon receiving and inspecting the returned product, we will process your refund within 7 business days.
 

2. How to Return a Product

1.Contact us at [email protected] to notify us of your return.
2.Include your order confirmation or receipt as proof of purchase. .
3.Send the product to:
MAAY Denmark
ATT: RETURNS
Anna Anchers Vej 69
9200 Aalborg sv
 
You are responsible for covering return shipping costs unless the product is defective or incorrectly delivered.
 

3. Defective or Damaged Products

 

If you receive a damaged or defective product, please contact us within 7 days of receipt. We offer:

  • A full refund.
  • A replacement product at no additional cost.
 
Please include photos of the damaged product to help us process your request quickly.
 

4. Refund Process

  • If your return is approved, the refund will be issued to the original payment method (e.g., credit card) within 7 business days.
  • You will receive an email confirmation once the refund has been processed.
 

5. Non-Refundable Items

The following products cannot be refunded or returned:

  • Used or opened products.
  • Gift card.
  • Products purchased as part of a sale or special promotion, unless defective.
 

6. Contact Us

If you have any questions or need assistance with a return or refund, please contact us:

Address: Nordic fzco,
Building A1, Dubai Digital Park,
Dubai Silicon Oasis 

We are here to help and ensure you have a great experience with Maay.
 
Thank you for your trust in us!